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We study ergodic properties of Markovian multiclass many-server queues that are uniform over scheduling policies and the size of the system. The system is heavily loaded in the Halfin–Whitt regime, and the scheduling policies are work conserving and preemptive. We provide a unified approach via a Lyapunov function method that establishes Foster–Lyapunov equations for both the limiting diffusion and the prelimit diffusion-scaled queuing processes simultaneously. We first study the limiting controlled diffusion and show that if the spare capacity (safety staffing) parameter is positive, the diffusion is exponentially ergodic uniformly over all stationary Markov controls, and the invariant probability measures have uniform exponential tails. This result is sharp because when there is no abandonment and the spare capacity parameter is negative, the controlled diffusion is transient under any Markov control. In addition, we show that if all the abandonment rates are positive, the invariant probability measures have sub-Gaussian tails regardless whether the spare capacity parameter is positive or negative. Using these results, we proceed to establish the corresponding ergodic properties for the diffusion-scaled queuing processes. In addition to providing a simpler proof of previous results in Gamarnik and Stolyar [Gamarnik D, Stolyar AL (2012) Multiclass multiserver queueing system in the Halfin-Whitt heavy traffic regime: asymptotics of the stationary distribution. Queueing Systems 71(1–2):25–51], we extend these results to multiclass models with renewal arrival processes, albeit under the assumption that the mean residual life functions are bounded. For the Markovian model with Poisson arrivals, we obtain stronger results and show that the convergence to the stationary distribution is at an exponential rate uniformly over all work-conserving stationary Markov scheduling policies. 

Motivated by various distributed control applications, we consider a linear system with Gaussian noise observed by multiple sensors which transmit measurements over a dynamic lossy network. We characterize the stationary optimal sensor scheduling policy for the finite horizon, discounted, and long-term average cost problems and show that the value iteration algorithm converges to a solution of the average cost problem. We further show that the suboptimal policies provided by the rolling horizon truncation of the value iteration also guarantee geometric ergodicity and provide near-optimal average cost. Lastly, we provide qualitative characterizations of the multidimensional set of measurement loss rates for which the system is stabilizable for a static network, significantly extending earlier results on intermittent observations. 

We study the ergodic properties of a class of controlled stochastic differential equations (SDEs) driven by a-stable processes which arise as the limiting equations of multiclass queueing models in the Halfin–Whitt regime that have heavy–tailed arrival processes. When the safety staffing parameter is positive, we show that the SDEs are uniformly ergodic and enjoy a polynomial rate of convergence to the invariant probability measure in total variation, which is uniform over all stationary Markov controls resulting in a locally Lipschitz continuous drift. We also derive a matching lower bound on the rate of convergence (under no abandonment). On the other hand, when all abandonment rates are positive, we show that the SDEs are exponentially ergodic uniformly over the above-mentioned class of controls. Analogous results are obtained for Lévy–driven SDEs arising from multiclass many-server queues under asymptotically negligible service interruptions. For these equations, we show that the aforementioned ergodic properties are uniform over all stationary Markov controls. We also extend a key functional central limit theorem concerning diffusion approximations so as to make it applicable to the models studied here.